1. Order Processing Time

All orders placed at SP5DER HOODIE CO. are processed within 2 to 4 business days (excluding weekends and public holidays). You will receive an automated email notification with tracking information as soon as your order has been dispatched.

During peak drop releases, restocks, or sales periods, processing times may extend up to 5 business days due to high volume.

2. Shipping Rates & Delivery Times

We offer standard and express worldwide delivery options. Estimated delivery timeframes are outlined below:

3. Shipment Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier details. You can track your shipment anytime via our Track Order Page or directly on the carrier's tracking portal.

4. Customs, Duties & Taxes

For international shipments, orders may be subject to import duties, taxes, or customs fees levied by the destination country once the package arrives. SP5DER HOODIE CO. is not responsible for additional customs charges applied to your package upon delivery.

5. Incorrect Address & Undeliverable Packages

Please double-check your shipping address during checkout. We are not responsible for delays or non-deliveries resulting from incorrect or incomplete addresses. If a package is returned to us due to an invalid address, reshipping fees will apply.

6. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please reach out to our support team within 7 days of the marked delivery date so we can open a investigation with the carrier.

7. Contact Shipping Support

For inquiries regarding your delivery status or shipping updates, please contact us:

Email: support@sp5der-hoodieco.com

Support Hours: Monday – Friday: 9:00 AM – 6:00 PM EST