1. Overview

At SP5DER HOODIE CO., we want to ensure you are fully satisfied with your order. If you are not completely happy with your purchase, we offer a straightforward return and exchange process within 14 days of receiving your delivery.

2. Eligibility Criteria

To be eligible for a return, refund, or exchange, your items must meet the following conditions:

• The return request must be submitted within 14 calendar days from the delivery date.
• Items must be unworn, unwashed, and in their original, unused condition.
• All original tags, labels, and packaging must remain attached and intact.
• Proof of purchase (order number or email confirmation) is required.

3. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Items marked as Final Sale or purchased during clearout drops.
• Products showing visible signs of wear, washing, alteration, or damage after delivery.
• Gift cards.

4. How to Initiate a Return

Follow these simple steps to process your return:

1. Contact our support team at support@sp5der-hoodieco.com with your Order Number and the reason for the return.
2. Once approved, our team will provide you with return instructions and the authorized return shipping address.
3. Pack the item securely in its original packaging along with your packing slip.
4. Ship the parcel back using a trackable shipping service to guarantee delivery.

5. Return Shipping Costs

Customers are responsible for covering return shipping fees unless the item received was damaged, defective, or incorrect upon arrival. In cases of damaged or defective items, we will cover return costs or issue an immediate replacement.

6. Refund Processing

Once your returned item is received and inspected by our warehouse team, we will notify you via email regarding the approval or rejection of your refund:

• Approved Refunds: Funds will automatically be processed back to your original payment method (Visa, Mastercard, PayPal, or Apple Pay) within 5 to 10 business days.
• Late or Missing Refunds: If you haven't received your refund after 10 business days, please check your bank account or contact your payment provider, as processing times vary.

7. Exchanges

If you need a different size or colorway, the fastest option is to return the original item for a refund and place a new order for your desired size while stock is available.

8. Contact Support

If you have any questions regarding your order, returns, or exchange status, reach out to us:

Email: support@sp5der-hoodieco.com

Support Hours: Monday – Friday: 9:00 AM – 6:00 PM EST