Get In Touch
Have questions about your order, tracking, or sizing? Our support team is here to help.
Support Hours
Response Time
Monday – Friday: 9:00 AM – 6:00 PM EST
We usually respond within 24 to 48 business hours.
Order Tracking
Need to track an existing order? Keep your order number and confirmation email handy when reaching out.
Frequently Asked Questions
How long does shipping take?
Standard processing takes 2-4 business days. Delivery typically takes 5-10 business days depending on your location.
What is your return policy?
We accept returns on unworn items in original condition with tags attached within 14 days of delivery.
How do Sp5der hoodies fit?
Our hoodies feature an authentic streetwear fit—slightly oversized with relaxed drop shoulders. Stick to your normal size for the intended fit.